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Return Policy

Right of cancellation

Lanowool.dk gives you 14 days’ right of cancellation from the day you receive your product. If the right of cancellation is used and the product is returned, the product must be in the same condition, of the same amount and in the original packaging as when you received it. The product must be returned safely packaged. We recommend that you do not to break the packaging, if possible. If you use your right of cancellation, you must pay for the return shipment. We do not accept returns sent COD.

Returns are to be shipped to:

Lanowool
Chr. Andersens Vej 3
2670 Greve

Please refer to invoice/order number and include account details for refund.

If your received product is wrong, Lanowool will of course pay for the return shipment.

Your refund will be transferred to your bank. When we have received the product and checked that it meets our rights of cancellation requirements, we will transfer the refund to the account requested by you in the return shipment.

If something is wrong with the product (right to claim compensation)

When you shop on lanowool.dk, you have 24 months’ right to claim compensation. This means that you can have the product repaired, exchanged, you can get a refund or a discount depending on the circumstances.

Of course, your claim must be valid, and the damage cannot be a result of misuse or harmful handling of the product.

Time limit for right to claim compensation

You must complain within a “reasonable period” after becoming aware of the faulty product. If you complain within two months after becoming aware of the fault, your right to compensation will apply.

Shipping fee refund

If your complaint is valid, we will of course refund your (reasonable) shipping fee.

We require the following information when you return the product to us

When a product is returned, you must explain the problem as detailed as possible.
Note! We do not accept packages sent COD or the like.
Remember to always send the product safely packaged and get a shipping receipt so that we can refund your shipping expenses.